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Welcome to the Revzilla Motorcycle Shop FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. As riders ourselves, we understand the thrill of the open road and the importance of reliable gear. Below, we’ve compiled answers to common queries to ensure you have a smooth and confident shopping experience. If you don’t find what you’re looking for, feel free to reach out to our rider support team at [email protected].
Product Questions
What types of motorcycle gear do you offer?
We provide a wide range of premium motorcycle equipment to suit every rider’s needs. Our menu includes categories such as Air & Fuel, Audio & Speakers, Base & Mid Layers, Boots, Brakes, Casual Clothing, Dirt, Dual Sport, Engine, Exhaust, Eyewear, Full Face Helmets, Handlebars & Controls, Heated Gear, Helmet Accessories, Helmets, Jackets & Vests, Modular Helmets, Motorcycle Parts, and Open Face & 3/4 Helmets. Each product is carefully curated to deliver top-notch protection and performance, embodying our motto: “Born to Ride. Built to Protect.”
How do I choose the right gear for my motorcycle?
Selecting the right gear depends on your riding style and preferences. For instance, if you’re into adventure touring, our Dual Sport and Heated Gear sections might be ideal. For daily commutes, check out our Casual Clothing and Full Face Helmets. All our products are designed with safety and durability in mind, so you can ride with confidence. If you need personalized advice, contact our support team—we’re riders too and love helping fellow enthusiasts!
Do you offer products for different weather conditions?
Absolutely! Our Base & Mid Layers and Heated Gear are perfect for cold weather, while our Jackets & Vests and Eyewear cater to various climates. We focus on versatility to ensure you’re prepared for any adventure, rain or shine.
Shipping and Delivery
What are your shipping options and costs?
We offer two main shipping methods to get your gear to you efficiently:
- Standard Shipping: Costs $12.95 and is handled by trusted carriers like DHL or FedEx. Your order typically arrives within 10-15 days after shipment, perfect for riders who need their gear quickly.
- Free Shipping: Available for orders over $50, using EMS. This economical option delivers within 15-25 days after shipment, ideal for planning ahead.
Do you ship internationally?
Yes, we serve riders globally! However, due to logistical constraints, we currently cannot deliver to Asia and select remote areas. We’re working to expand our reach, so check back for updates. Our global delivery options ensure that no matter where you are, you can access premium motorcycle gear.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your delivery through the carrier’s website (DHL, FedEx, or EMS). If you have issues, contact us at [email protected] for assistance.
Returns and Refunds
What is your return policy?
Your satisfaction is our priority. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We stand behind every product and will process refunds or exchanges promptly, ensuring you get the quality you deserve.
How do I start a return?
To initiate a return, email our rider support team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide a return label if applicable. Please ensure the item is in its original condition.
Are there any items that cannot be returned?
For safety reasons, certain items like opened helmets or used gear may not be eligible for return. Refer to our full return policy on our website or contact us for specifics.
Payment and Account
What payment methods do you accept?
We accept major payment options including Visa, MasterCard, JCB, and PayPal. This ensures a secure and convenient checkout experience for riders worldwide.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future. It’s free and easy to set up!
Is my payment information secure?
Absolutely. We use encrypted payment processing to protect your data. Your security is as important to us as your safety on the road.
General Inquiries
Where is Revzilla Motorcycle Shop located?
We’re based at 5611 Kendall Court, Arvada, US 80002. Our team operates from this facility to ensure every order is handled with care.
How can I contact customer service?
For any questions or support, email us at [email protected]. We’re here to help you ride with confidence!
Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer free shipping on orders over $50. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Thank you for choosing Revzilla Motorcycle Shop! We’re dedicated to delivering not just gear, but the confidence to explore every road. Ride safe and enjoy the journey!