Rider-Focused Return Experience
At Revzilla Motorcycle Shop, we understand that getting the right gear is essential for your safety and comfort on the road. If your purchase doesn’t meet your expectations, we’re here to help with a straightforward returns process.

Return & Exchange Timeframe

You have 15 days from the delivery date to initiate a return or exchange for eligible items.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original, unused condition with all tags attached
  • In the original packaging with all included accessories
  • Accompanied by the original receipt or proof of purchase

Important: Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Helmets (Full Face, Modular, Open Face & 3/4) – Due to safety regulations and hygiene concerns
  • Eyewear – For hygiene reasons
  • Base & Mid Layers – Intimate apparel for hygiene reasons
  • Opened or used motorcycle parts (Engine, Exhaust, Brakes, etc.) – Once installed or used
  • Custom or personalized items
  • Items marked as final sale

Please ensure you’ve selected the correct size and style before purchasing these items.

Return & Exchange Process

1 Initiate Your Return Request

Within 15 days of receiving your order, email our Rider Support Team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Revzilla Rider Support Team,

I would like to request a [return/exchange] for my recent purchase.

Order Information:

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Product(s) to Return: [Product Name(s) and SKU(s)]

Reason for Return: [Please specify – Wrong Size, Defective, Changed Mind, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

Full Name: [Your Full Name]

Email Address: [Your Email Address]

Phone Number: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Name]
2 Receive Return Authorization

Within 1-2 business days, you’ll receive a Return Authorization Number and shipping instructions.

3 Package and Ship Your Return

Securely package the item(s) in their original packaging with all tags and accessories. Include a copy of your receipt or order confirmation. Ship to:

Revzilla Motorcycle Shop Returns
5611 Kendall Court
Arvada, CO 80002
USA

We recommend using a trackable shipping service and retaining your shipping receipt.

4 Processing Your Return

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Original Shipping Costs: Non-refundable unless the return is due to our error
  • Return Shipping Costs: Customer’s responsibility unless the item is defective or incorrect

Refund Method

Refunds will be issued to your original payment method:

  • Visa, MasterCard, JCB: Refunded to your card
  • PayPal: Refunded to your PayPal account

Exchange Process

For exchanges:

  • Follow the same return process outlined above
  • Clearly state the item you wish to exchange for in your email
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, you’ll receive a refund for the difference
  • Standard shipping charges apply for exchanged items

Defective or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us immediately at [email protected]
  • We’ll cover return shipping costs
  • We’ll expedite your replacement or refund

Need Help With Your Return?

Our Rider Support Team is here to assist you:

Email: [email protected]
Address: Revzilla Motorcycle Shop, 5611 Kendall Court, Arvada, CO 80002, USA

We typically respond within 1-2 business days.

Thank you for choosing Revzilla Motorcycle Shop. We’re committed to ensuring you have the right gear for every ride.

Ride safe, ride prepared.